Club Viva FAQ
Frequently Asked Questions
Q: Is there a fee to enroll in Rock Wall’s Club Viva?
A: There is no membership fee to be a part of Club Viva. Just pay for your bi-monthly Club Viva order at 20% off and enjoy all the perks.
Q: What are the benefits of being a Club Viva member?
Q: Can I choose what goes into my Club Viva wine Release?
- Up to 3 complimentary tastings or glasses of wine per membership when visiting the tasting room. Limited to one per person.
- 40% off the day you join the club
- 20% off wines by the glass, bottles, and Rock Wall Merchandise
- 25% off case purchases (in the tasting room only)
- 50% off Birthday purchase (one purchase in the members birthday month)
- 50% off weekly case specials
- 20% off tastings & wine by the glass
- Exclusive access to wine club only wines
- Pick up parties
- Discounted pricing on group reservations
- Discounted tickets to Rock Wall events
- Discounts on venue rentals (Hangar, Cellar & Dome)
A: Our winemaking team chooses the best and most exclusive releases to go into your wine club shipment each month. If you do not prefer one of the preselected wines, please e-mail us before your card is charged or ask to swap when picking up in the tasting room. Swaps must be made within 30 days of the original charge date. Due to inventory reasons, swaps cannot be made after 30 days. As of January 1st 2017, swaps can only be made with the current Club Viva wine selections listed on our website.
Q: When do Club Viva orders get released to Members?
A: Club Viva orders are shipped to members who have elected the shipping option, bi monthly in the even months of the year: February, April, June, August, October & December.
Q: I live locally and would like to pick up my Club Viva shipments. Is this an option?
A: Yes. We offer a will-call option and we look forward to seeing you in the tasting room. Club Viva orders can be picked up during normal tasting room hours, Monday through Friday 11:30am – 8: 00pm and Saturday and Sunday’s between noon and 6pm.
If you have elected to pick-up your Club Viva orders at the winery, they will be held for 60 days before shipping charges are incurred. You may switch from having your wine shipped to pick-up (and vice versa) at any time. Please email firstname.lastname@example.org
or call 510-522-5700 ext. 21
Q: What is Rock Wall's Will Call policy?
A: Wine selections not picked up within 60 days of the original billing date will automatically be shipped to the address provided. Your credit card on file will be charged applicable shipping and handling fees.
Q: Why is a signature required for delivery?
A: Federal law requires that all wine shipments be signed by an adult (21 or over). Deliveries are made Monday through Saturday between 9 am and 5 pm. We recommend having your Club Viva order sent to a business address when possible.
Q: Will I be notified before my Club Viva order is processed?
A: Yes. Approximately 10 days before your club viva order is to be processed you will receive an e-mail that will notify you of the date your card will be charged, and the wines that will be included in your shipment. This is also a reminder that if you need to update any of your information for your account that you do so before the processing date.
Q: Will an invoice be included with my Club Viva order?
A: As an environmentally friendly winery we do not include a paper copy of your invoice with your Club Viva order. You will receive an electronic invoice via e-mail when your card is charged.
Q: Can I request a refund?
A: Refunds for Club Viva orders are only permitted if they are requested within 15 days of the original charge date and only when the wine has not left Rock Wall Wine Company.
Q: Can I bring guests to Club Viva only events?
A. The guest availability and/or limitations vary with each event. Ticket limitations will be listed in the club invite sent to you via e-mail.
Q: Can I cancel or suspend my membership?
A: You may cancel your membership at any time after two Club Viva shipments. All cancelation requests must be submitted in writing by one of the following options: filling out and signing the cancellation form in our tasting room or by submitting an email to email@example.com
Q: Do you share my e-mail address with other parties?
A: No, we do not share your e-mail with other parties. We simply use your e-mail to communicate information regarding your club membership, invitation to events and exclusive sales.
Q: Can I give a Club Viva membership as a gift?
A: Yes, you can give a Club Viva Membership as a gift to anyone age 21 and older, and the gift recipients address must be in a state where direct shipping is legal.
Q: Can I use my complimentary glass or tasting for other club members (and vice versa)?
A: No, you cannot use your two complimentary tasting’s or glasses for fellow wine club members. Complimentary tastings & glasses are for the member and two guests only. Club members are not considered guests at the winery as they are a part of the Wine Club.