Please note that orders are fulfilled Monday - Friday and require one day for processing. For example, orders placed on Sunday will be fulfilled on Monday and shipped on Tuesday. Please factor this additional time into your shipping selection.
All orders (including Next Day, Overnight and 2-day delivery) received no later than 5:00pm (PST) will require 1 full business day for processing and packing before being shipped. Orders received after 5:00pm (PST) will require 2 full business days for processing and packing. Standard delivery time is 5 to 10 business days, depending on weather.* Rock Wall ships via UPS and GSO and offer 1-day, 2-day and ground shipping. Please note that orders are shipped and delivered on business days only (this excludes weekends and holidays).
Someone over the age of 21 must be present to sign for any packages containing alcohol (mandated by federal law). Three delivery attempts will be made before the package is returned to us. Once returned, a $15 rerouting fee will be charged for all packages reshipped. To avoid this inconvenience, we recommend delivery to a commercially zoned business address. We cannot ship to PO, FPO, APO or IPO boxes. We cannot ship internationally.
Rock Wall Wine Company currently ships to the following states: AK, AZ, CA, CO, DC, FL, GA, HI, IA, ID, IL, IN, KS, LA, MA, MD, ME, MI, MN, MO, NC, ND, NE, NH, NM, NV, NY, OR, TN, TX, VA, VI, VT, WA, WI, WV AND WY.
Once wine or sparkling wine leaves the warehouse, it cannot be returned pursuant to applicable law concerning alcoholic products. However, in the event that your delivered item is damaged, Rock Wall Wine Company is happy to accept your claim in accordance with the procedures that are outlined below.
If the product is damaged during delivery Rock Wall understands that there will be times when products may be damaged during delivery. Rock Wall will honor claims for reimbursement in such events. In order to process claims, Rock Wall requires that the customer who received the delivery return all damaged products at the direction of Rock Wall, and we may make the arrangements for the delivery company to pick up the damaged items; however, we request that you fill out any required forms that the delivery company provides in order to complete your refund. Please understand that if you do not return the damaged products, then Rock Wall cannot provide you with the refund. Customers need to file a claim for damaged goods within 10 days of receipt of order. Please initiate the claim by emailing us at email@example.com.
Please include the following information: – Order Number – Tracking Number – Description of damage – your name – your full mailing address – your phone numbers (office, home, mobile) – your email.